Appointments

To request an appointment:

• Submit an online request during surgery hours
• book an appointment using the GP online system – SystmOne
• phone us Monday to Friday during opening hours – Sundon Medical Centre 01582 571130 Harlington Surgery 01525 874066
• visit the surgery and speak with a receptionist, Monday to Friday during opening hours
• use your NHS account (through the NHS website or NHS App)
• we operate two late evening surgeries per week for pre-booked appointments, which could be at any of our PCN practices.
• evening or weekend appointments are available on request by calling the practice. Appointments for the Luton Extended Access service cannot be booked online. 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The Practice Nurses hold regular sessions for various problems including health checks, blood pressure measurement, COPD and asthma reviews, advice on weight reduction, smoking cessation, immunisations, smear tests, wound dressings, removal of stitches.

Please make it clear that you want an appointment with a Nurse and not a Doctor. If you are able to give the reason for the appointment the correct duration will be allocated for the treatment required.

These are available on some days only. They are with a Nurse who has been specially trained to deal with certain types of illnesses where it is not necessary to consult a Doctor.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone, can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOne
• using our online cancel an appointment form
• phone us
• If you are late for an appointment you may be asked to re-book.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.